Terms and Conditions

Booking - Wedding Day Hair and/or Makeup

Wedding day services are secured upon receipt of a non-refundable £50 booking deposit.  By paying the booking deposit, the client agrees to the following terms and conditions:

Payments​

  • A £50 non-refundable deposit of bridal services is due at the time of booking.  This is to reserve your wedding date and will be deducted from your final payable amount. 

  • The booking deposit is to be paid within 7 days of the invoice date to secure the booking, payments not received will result in the booking not being held.

  • Trial payments are due at the time of the trial.  This can be paid in cash or via bank transfer.

  • An invoice for the final balance will be sent 3 weeks before the date of the wedding, unless the wedding is in less than 3 weeks’ time in which case it will be sent immediately after the booking has been secured.  Full payment of the final balance is required 2 weeks before the wedding at the latest, if the wedding is less than 2 weeks away, full payment is required to secure the booking. 

Allergies

  • The client must advise Jennifer of any allergies or skin conditions prior to the appointment.

  • Jennifer uses ‘Duo’ lash glue which contains latex.  Clients with latex allergies who wish to have lashes applied should notify Jennifer of this at least one week before the appointment date.   

  • Jennifer will not be held responsible for any adverse reactions.

 

Service Location & Requirements

  • The client should ensure there is an area ready prior to the appointment.  A suitable working area should include a clear work surface or table, an electrical outlet and a good natural light source (opposite a clear window for example).

  • Jennifer will bring a raised, director’s-style chair for the client to sit on during makeup application.  For non-makeup (hair only) appointments, a regular chair should be provided by the client. 

 

Data Protection

  • Photographs, taken by Jennifer, of the client’s hair and/or makeup will be retained for use on social media business accounts and other promotional pages.  It is at the client’s discretion to notify Jennifer before or during their appointment, if they would prefer not to have their image used in this way.

  • The client’s personal information (such as email address, phone number or home address) will be retained by Jennifer for 12 months (for customer service and promotional purposes), after which, they will be destroyed.

  • Jennifer will not share the client’s personal information with any other individuals or companies unless directly instructed to by the client. 

 

Appointments

  • Jennifer aims to be on time for every appointment.  If, due to unforeseen circumstances, this promise cannot be upheld, the client will be notified as soon as possible.

  • The client is required to provide suitable parking for Jennifer and must reimburse any parking and travel costs (any mileage over 10 miles) via the pre-agreed method of payment.

  • If the client wishes to amend their appointment time, they must contact Jennifer as soon as possible.  Jennifer will endeavour to accommodate the customer’s request, however, if this is not possible please refer to the below ‘Cancellation Policy’.

 

Cancellation Policy

  • For cancellations made up to two weeks prior to the wedding date, a payment of 50% of the full, service cost will be required. 

  • In the unlikely event that Jennifer cannot attend, she will endeavour to find an emergency replacement and all monies paid by the client for services not carried out will be refunded.  Payments made for services already undertaken (such as trials) will not be refunded.  Jennifer will not be held liable for any loss or other charges incurred due to the appointment not being upheld. 

Booking - Other Hair and Makeup

  • Bookings are secured upon email confirmation from  Jennifer. This confirms the agreement and secures Jennifer's availability for the booking on the agreed date and time for the agreed fee.

  • The full balance of the booking can be paid in cash at the time of the event or via bank transfer 24hrs prior.

  • The full cost of a booking is incurred if a cancellation is received less than 24 hours before the event.

  • Cancellations are only deemed valid if received via email.